Returns & Refunds Policy

The following is a summary of our Returns & Refunds Policy. For full details, please read our Terms & Conditions of Sale, to which all orders placed on or offline are subject to.


Important Definitions
(i) "Company" means Gilbert Curry Industrial Plastics Co Ltd (including theplasticshop.co.uk)
(ii) "Buyer" means the person or entity who buys or agrees to buy the Goods from the Company
(iii) "Goods" "Purchase(s)" means the item(s), article(s), or service(s) the Company is to supply in accordance with these conditions of sale
(iv) "Consumer" means an individual, rather than a company or other organisation, and acting for purposes which are wholly or mainly outside of his or her trade, business, craft or profession
(v) "Business" or "Trader" means an individual or organisation whether publicly or privately owned, who is acting - including through any other person acting in their name or on their behalf - for purposes relating to their trade, business, craft or profession in relation to contracts for goods and services.


Business Transactions: Unwanted Goods, Rejection and Cancellation

(i) Returns & Refunds We do not offer refunds or exchanges for unwanted Goods, unless they are faulty or identified as damaged on receipt of delivery.

We may, at our discretion, authorise returns which would be subject to a restocking charge of £25.00 + VAT or 20% of the invoice value (whichever is greater).

(ii) Cancellation The Company reserves the right to charge a cancellation fee of: 50% of the total order value; or, the total value of work in progress relating to that order; whichever is greater, on any order which has been accepted by us and subsequently cancelled by you.


Consumer Transactions within the UK only: Unwanted Goods, Rejection and Cancellation

Returns & Refunds

YOUR STATUTORY RIGHTS AS A CONSUMER

We do not offer refunds or exchanges for unwanted Goods, unless they are faulty or identified as damaged on receipt of delivery, except those transactions covered by your right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of the delivery charge originally paid. We will process your refund with 14 days of receipt of the returned Goods. You must take reasonable care of the Goods whilst in your possession and they must be returned to us before we can issue your refund. To notify us that you wish to cancel, please email us at customer.service@theplasticshop.co.uk with the details of your request or complete and return this cancellation form.

For more detailed information about your statutory rights, contact your local authority Trading Standards office or consumer advice centre.

Please note that unless the Goods are faulty you will need to arrange and pay for transportation of returned Goods yourself. Alternatively, we can arrange collection on your behalf and deduct this amount from the refund due. Please note that the cost of us arranging collection will be confirmed with you before proceeding and may be higher than the original carriage charge paid.

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, therefore, we strongly recommend that you use a recorded and appropriately insured delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Please also note that these regulations do not apply to cut pieces, machined parts or any other item which has been manufactured, cut or supplied to your personal specifications. If you require further clarification, please contact us before you place your order.

Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it.

Nothing in these terms affects your statutory rights.

OUR VOLUNTARY RETURNS GUARANTEE FOR CONSUMERS

Without affecting your statutory rights, we also offer the following Voluntary Returns Guarantee for Consumer (not Business or Trader) transactions:

All Goods purchased online from the theplasticshop.co.uk may be returned to us within 30 days of receipt of the Goods providing the Goods are complete and are in an unused and undamaged condition. You must notify us of your request to return items before we can accept them. This Voluntary Returns Guarantee does not apply to cut pieces, machined parts or any other item which has been manufactured, cut or supplied to your personal specifications. If you require further clarification, please contact us before you place your order.

If you return Goods according to this Voluntary Returns Guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise the transport risk and return costs are borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your statutory right of cancellation as described above.

To notify us that you wish to make a return under our Voluntary Returns Guarantee, please email us at customer.service@theplasticshop.co.uk with the details of your request or complete and return this Voluntary Returns Guarantee Form

Returns Address:
theplasticshop.co.uk
Gilbert Curry Industrial Plastics Co Ltd
16 Bayton Road
Bayton Road Industrial Estate
Coventry
CV7 9EJ


In all cases: Faulty, Damaged or Incorrectly Supplied Goods
If you purchase a product from us which is found to be faulty, damaged or incorrectly supplied, we will, at our discretion, supply a replacement product, arrange for a repair or give you a refund of the purchase price. Simply return it to us by one of the following methods:
i) By post or carrier. You are advised to return a certificate of posting (available from all Post Offices and carriers at no charge) when returning items this way. Reasonable postage and carriage charges will be reimbursed.
ii) Directly to theplasticshop.co.uk warehouse. Simply return the item to us for a replacement, repair or refund.
iii) Collection by theplasticshop.co.uk. We can arrange collection from you free of charge.
In all cases, our delivery note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it or we may have to return it to the Manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.


Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at customer.service@theplasticshop.co.uk, telephone us on 0800 321 3085, or write to: theplasticshop.co.uk, 16 Bayton Road Industrial Estate, Coventry, CV7 9EJ and we will do everything we can to help resolve your query.