Privacy & Cookie Policy

theplasticshop.co.uk Privacy & Cookie Policy

It is important to note that we will only ever contact you in relation to order(s) that you have chosen to place with us. We won't sell, spam or use your details for any other reason!

Why your data matters

We've included this video, provided by the Information Commisioners Office, as a helpful introduction as to why your data matters:

Maintaining the security of your data is a priority at theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd, and we are committed to protecting your privacy rights as you would expect and as set out in the General Data Protection Regulation (GDPR).

The GDPR focuses on strengthening and unifying data protection for all individuals within the EU. It has a broad reach - it applies to organizations located within the EU and organizations outside the EU if they offer goods or services to people residing in the EU. The regulation will continue to be law even after the UK leaves the EU in the form of the Data Protection Act 2018

How can I exercise my rights under the GDPR?

If you have any questions about how theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: 024 7658 8383 (from the EU +44 24 7658 8388;
  • e-mail us at: privacy@theplasticshop.co.uk
  • write to us at: theplasticshop.co.uk, Gilbert Curry Industrial Plastics Co Ltd, 16 Bayton Road, Bayton Road Industrial Estate, Coventry CV7 9EJ

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk

For the purposes of data protection legislation, we are a data controller for the information we hold about you.

We pledge to handle your data fairly and legally at all times. theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd is also dedicated to being transparent about what data we collect about you and how we use it.

We will always endeavour to:

  • Comply with all principles and guidelines of GDPR
  • Demonstrate compliance with principles and GDPR requirements

This policy, which applies whether you visit us in person, contact us by telephone, email or fax, use your mobile device or go on line, provides you with information about:

  • how we use your data;
  • what personal data we collect;
  • how we ensure your privacy is maintained; and
  • your legal rights relating to your personal data.

How we we use your data

General

theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd (and trusted partners acting on our behalf) will collect your personal data as part of the ordering process you have engaged in with us, specifically, but not exclusively in anticipation of a contract (eg to allow us to communicate and issue a quotation to you) and/or to allow us to fulfill our actual contractual obligations to you. We then use the data:

  • to respond to information/quotations/correspondence you have requested from us;
  • to provide goods and services to you;
  • to make a tailored website available to you;
  • to gather feedback on your service experience via Trustpilot and/or Google
  • to manage any registered account(s) that you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • to enable theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)

Generally, you may not opt-out of these communications which are transactional rather than promotional in nature. If you do not wish to receive them you have the option to request us to cease such communications with you, but this will affect our ability to service any relationship with you.

Sharing data with third parties

Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.

theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd and to you, and for no other purposes.

To protect our website(s) and our business

We monitor use of our website(s) and we use the information we collect, including personal data, to pursue our legitimate interest in protecting you, others and the website(s) itself by:

  • identifying fraudulent activities and transactions;
  • preventing abuse of the website(s) and investigating and/or seeking prosecution for any potential threats to or misuse of the website(s);
  • ensuring compliance with the applicable terms of service and this Privacy Policy;
  • investigating violations of or enforcing these agreements; and
  • otherwise protecting the rights and property of theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd, its trusted partners, and customers.

To improve our services

In order to pursue our legitimate interest in improving our website(s), we also use anonymous personal data to conduct research and analysis:

  • to better understand how people interact with our websites
  • to determine the effectiveness of promotional campaigns and advertising

Other third parties

Aside from our service providers, theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

  • credit reference agencies and payment providers where necessary for card payments;
  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
  • to comply with our legal obligations;
  • to exercise our legal rights (for example in court cases);
  • for the prevention, detection, investigation of crime or prosecution of offenders; and
  • for the protection of our employees and customers.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy.

Ordinarily, we keep information only for as long as we need it to provide you products and services, manage our business or as required by law or contract. Where you have contractually engaged with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal, regulatory and warranty responsibilities. Different retention periods apply for different types of data. The longest we will normally hold expect to hold any personal data is 6 years. If you have any questions about how long we will keep your specific data, please contact privacy@theplasticshop.co.uk

What personal data do we collect?

theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd may collect the following information about you, this is normally information you have given us directly, or that has been collected automatically during any contact with us through our website(s):

  • your name;
  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
  • purchases and orders made by you;
  • your on-line browsing activities on theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd websites; including, but not limited to, browser type and version, pages viewed, information accessed, demographic data, and the IP address you use to connect to our website(s)
  • your password for our website(s);
  • when you make a purchase or place an order with us, your payment card details are securely captured and encrypted by our payment processing providers, PayPal or Stripe (this is required to enable you to place orders with us);
  • your location;
  • your correspondence and communications with theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd; and
  • other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our website(s) are not intended for children and we do not knowingly collect data relating to children. If you are a child, please do not attempt to become a registered user of our website(s), or otherwise provide us with any personal information. If we learn that we have obtained personal information inadvertently from a child, we will delete that information as soon as possible. If you are aware of a child who has provided their personal information to us, please contact us at privacy@theplasticshop.co.uk

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, telephone us or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity.

Protecting your data

How we protect your data

theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd is committed to keeping your personal data safe and secure.

We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.

In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.

What you can do to help protect your data

theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd and more generally:

  • keep your account passwords private. Remember, anybody who knows your password may access your account.
  • when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this accessing your account, clicking ‘your account’, and selecting ‘change password’, or asking us to reset your password
  • avoid using the same password for multiple online accounts.

Your rights

You have the following rights:

  • the right to ask for a copy of personal data that we hold about you (the right of access);
  • the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
  • the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
  • the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
  • the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Legal basis for using your data

General

theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd collects and uses customers’ personal data because is it necessary for:

  • the pursuit of our legitimate interests (as set out below);
  • the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
  • complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.

Customers have the right to withdraw consent at any time by emailing us at privacy@theplasticshop.co.uk. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd, including:

  • selling and supplying goods and services to our customers;
  • protecting customers, employees and other individuals and maintaining their safety, health and welfare;
  • promoting, marketing and advertising our products and services;
  • gathering customer feedback about the quality of our service and products;
  • understanding our customers’ behaviour, activities, preferences, and needs;
  • improving existing products and services and developing new products and services;
  • complying with our legal and regulatory obligations;
  • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
  • handling customer contacts, queries, complaints or disputes;
  • protecting theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd;
  • effectively handling any legal claims or regulatory enforcement actions taken against theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd; and
  • fulfilling our duties to our customers, colleagues and employees.

Contact Information

If you have any questions about how theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: 024 7658 8383 (from the EU +44 24 7658 8388;
  • e-mail us at: privacy@theplasticshop.co.uk
  • write to us at: theplasticshop.co.uk, Gilbert Curry Industrial Plastics Co Ltd, 16 Bayton Road, Bayton Road Industrial Estate, Coventry CV7 9EJ

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk

Cookies explained

Protecting our customers is at the heart of everything we do at theplasticshop.co.uk and protecting your information is no exception. This means that any cookies used on our site will not contain personally identifiable information about you. However, we do use cookies on our website to help make your visits more effective so we'd like to explain more about how and why we use them.

Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from theplasticshop.co.uk. For us, cookies help us to analyse how our customers interact with our site so we can make improvements.

We use three types of cookies on our website

  • Session cookies that are deleted after each visit.
  • Persistent cookies that remain in place across multiple visits to our site.
  • Third party cookies that are used by our approved business partners.

Some of these cookies are essential and some are non-essential.

Some cookies are essential

Certain cookies are necessary in order for you to use our website. These are used 'in-session' each time you visit and then expire when you leave the site. They're not stored on your computer and they don't contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you're able to carry out on our site. For more information about how to disable cookies in your browser please visit the About cookies website.

Here's a list of some essential cookies we use and what they are for:

Session cookies
These enable you to carry out some essential functions on our site, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session.

Tracking cookies
These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we're able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we're able to make improvements to our site.

Other essential cookies:

Paypal
To operate certain payment services, PayPalwill set their own cookies to enable the capture and processing of your chosen payment method. You can review PayPal's privacy policy here to make sure that you are happy with it.

Stripe
To operate certain payment services, Stripe will set their own cookies to enable the capture and processing of your chosen payment method. You can review Stripe's privacy policy here to make sure that you are happy with it.

Some cookies are non-essential

These cookies are usually supplied by our business partners and help us to filter out irrelevant messages or pop-ups and to make sure that we only send you information that's interesting and relevant to you. We also use some non-essential cookies for analytical purposes. Here's a list of some non-essential cookies we use and what they are for:

Google Analytics
theplasticshop.co.uk use Google Analytics. This is a web analytics service provided by Google enabling us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we're able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we're able to make improvements to our site. Google also reserve the rights to the data collected.

YouTube
On some pages we embed content from YouTube to show product information or case studies videos. YouTube will set their own cookies, which we don't control. You can review YouTube's privacy policy here to make sure that you are happy with it.

Pure Chat
To operate our live chat service, Pure Chat will set their own cookies to enable the live chat service to operate as expected. You can review Pure Chat's privacy policy here to make sure that you are happy with it.

You can accept or block cookies

You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the About cookies website

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For example you won't be able to make purchases online.

Find out more

You'll find more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile devices (phone/tablet), please refer to the manufacturer of your device.

Still have Questions?

If you need further information or details regarding our Privacy and/or Cookie Policy, please email us at privacy@theplasticshop.co.uk and we will do what we can to help.

Last updated: 25th May 2018